So this one comes courtesy of a trip I made to Hobby Lobby the other day while escaping my husband and son (who were bickering over a video game) under the pretense of going to the library and the gym. I actually went to the library, because there was a book (which will be the subject of a future Terrible Reads review post) on hold for me and then I went to Hobby Lobby (because I am a yarn addict and needed MORE yarn, even though I got TWO yarn kits for Christmas and have a crapton of leftover bits and pieces from other projects in my pantry) and McDonald’s for lunch (where they gave me a large fry instead of the small one I’d ordered but hey…more fries for me. I wasn’t about to complain.).
The line at Hobby Lobby was pretty long and they ended up calling somebody from the back to come run a register. But lucky me, just as he opened up the register, the phone rang.
Cashier: Ma’am..no. Ma’am? Do you have the receipt? Normally we don’t allow returns past about 14 days but if you have the receipt…
I could tell she was cutting him off from the way he suddenly stopped speaking.
Cashier: Ma’am..let me..ma’am..let me transfer you to a manager who’ll be able to speak to you about this. You’ll probably be only to return it if it’s something we still carry in stock.
He pushed a button and transferred her to some unwitting manager and finished ringing up my purchase. He then apologized for having to take a phone call in the middle of ringing me up. I told him it was fine..I used to be in retail myself, after all, and my husband is a retail manager. I know that this stuff happens all the freaking time. I asked him how old the return she was trying to make was.
A year. He said she’d told him she’d bought the thing (whatever it was, he never told me) a year ago and was trying to return it NOW.
Now, you and I both know that you can’t really do that. Especially with a store like Hobby Lobby (who I’ll post a rant on later, because my local one has changed their store lay out..and not for the better. 😦 ) that changes their merchandise constantly. And I hope that the woman on the phone wasn’t hoping to get a full refund in cash, because the usual thing to do is you get store credit. And that’s IF the item is still in sell-able condition.
I kinda want to know if the manager let her return whatever it was she was trying to return. I bet he didn’t.
Pass the tequila.